After installing Gojiberry, it has become an essential tool for us. The platform is evolving really quickly, and they are adding new features almost every month. I’m excited to see how this product will evolve. We got the survey set up quickly and easily. We’re using Gojiberry to look into improving our purchase flow and we’re getting invaluable insights from it. We’ve tried a couple other tools, but the response rate for Gojiberry’s survey is one of the the highest we’ve seen, which was one of our main concerns when looking into which app to install. Given its cost-and-return, you should definitely give it a try.
I installed this app because I wanted to run a post-purchase survey for my customers, to see how they are coming across my website. Before installing it I was sending emails to each customer to ask this question, but I've found the app makes it much easier for them to reply right away with the click of a button! (Higher conversion rate and more insight for me). Definitely recommend this app for any e-commerce store owner, it's also very intuitive and easy to set up and use - and it has a good insights view where you can see all your responses by user as well as in summary-form. I haven't used the 'interviews' functionality as yet, but will trial it in the future.
I recently installed Gojiberry because I wanted to learn more about my customers and I'm very happy with the results. With the post-purchase survey I can just let it run and automatically gather customer feedback without needing to do anymore work. The installation was very straight-forward and low-effort. I didn't have to code anything, and their survey preview was clear in what my customers would experience (i.e. no negative impact on purchase flow). The survey is well designed - both visually appealing and matching my website, and not requiring any coupon incentives because it doesn't require any effort from my customers. I knew using customer feedback was important, but when I needed help knowing what feedback I should be gathering their customer support were super helpful. I wanted to improve the effectiveness of my marketing, and they taught me about simply asking "Where did you hear about us?" to get more accurate purchase attribution data. They were right on - I didn't realize how off my Google Analytics data was! Their customer support was fast and friendly and greatly appreciated! For everyone out there figuring out what needs improvement in their Shopify store, I highly recommend using Gojiberry!!
Wonderful application. Survey submission is one click for customers, rather than click an option then click submit. This makes is superior to other options we have found, and is the reason we have gone with this application.
Gojiberry is a very good tool for easily gaining user insights. It's amazing that you can automatically set it up on the purchase completion page, where users are most interested and likely to have a higher response rate. The tool is intuitive, user-friendly, and stress-free, with video instructions for first-time users, making it easy to implement. I haven't collected responses yet, so I haven't been able to check the survey results, but I would recommend this tool to anyone in e-commerce.
One of the best Shopify apps for post-purchase surveys
Gojiberry's surveys are user tested to maximize responses at minimal cost to you, and minimal effort to your customers. Improve your CVR rate, NPS scores, and learn which ads & marketing efforts are truly bringing in customers.
Keep your most engaged customers coming back to your Shopify store
Get up to 5x survey response rate and encourage repeat purchases with our coupon and points loyalty incentive program. Automatically distribute coupons as a reward for answering longer surveys. Gojiberry's integration with easyPoints allows shop owners to distribute points as rewards.
Yes, we know you are super busy. So...
We made many intuitive survey templates that take only 1 minute to setup! Gojiberry's survey templates automatically gather the insights you need to help you focus on the right things, no code required. Save valuable time and money by working on what truly matters to your customers.